App Not Working

If LatinFlare isn’t behaving as expected, these steps fix the vast majority of issues.

Try these first

1. Force close and reopen the app

Close the app completely (don’t just go to the home screen) and reopen it. This clears any temporary state that might be causing a problem.

2. Check your internet connection

Switch between Wi-Fi and mobile data to see if the issue is connection-related. If other apps also have trouble loading, the issue is likely your network.

3. Restart your phone

A full device restart solves a surprising number of app issues, especially after updates.

Update the app

Running an outdated version can cause unexpected behaviour. Check the App Store or Google Play for any available updates and install them.

Clear the app cache (Android)

Open device Settings

Go to Settings → Apps → LatinFlare.
Clear cache

Tap Storage → Clear Cache. This removes temporary files without deleting your account or data.

Reinstall the app

If nothing else has worked, deleting and reinstalling the app gives you a clean install. Your account and matches are stored on our servers so nothing will be lost — just sign back in after reinstalling.

Common specific issues

Matches or messages not loading

Pull down to refresh on the matches or messages screen
Check your internet connection
Force close and reopen the app

Photos not uploading

Make sure the app has permission to access your photo library (device Settings → LatinFlare → Photos)
Check your connection — photo uploads require a stable internet connection
Try a smaller file or a different photo

Location not updating

Make sure location permission is enabled (device Settings → LatinFlare → Location)
Try toggling your device’s location/GPS off and back on

Still having issues?

Contact us at latinflare@support.ruvikgroup.com with a description of the problem and your device model. Screenshots are always helpful.